FAQ’S

What is Deepanandan Shipping Policy?

Please find our shipping policy here

What does different order status mean?

Pending / Pending Payment – Payment was unsuccessful

Processing – Payment Successful, yet to be shipped

Shipment on Transit – Order has been shipped from our warehouse

Cancelled – Order has been cancelled due to non payment

Closed – Successful order cancelled based on customer request and refund has been initiated

How do I check the status of my order?

We will keep updating you regarding your Order status through email from deepanandantex@gmail.com, wherein you will receive email notifications for

a) Successful placement of order.

b) Tracking details once the order is dispatched.

c)Order Canceled.

In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 6.30 pm IST. Or you can email your query to deepanandantex@gmail.com

Where do we ship?

We offer worldwide shipping for our customers.

Who will pay for shipping and delivery charges?

The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

What is the estimated delivery time?

The estimated time of delivery is within 2-4 business days for domestic orders and 5-7 working days for international orders. All orders get shipped within 1-2 business days from our warehouse.

CANCELLATIONS AND MODIFICATIONS

What is Deepanandan Cancellation Policy?

We accept cancel requests only in case the order is not processed. We will have the order canceled and process refund. We will not be able to cancel orders, if they are already processed.

How do I cancel the order, I have placed?

You can drop an email at deepanandantex@gmail.com requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.

GENERAL

Are there physical stores for Deepanandan, if yes where are they located?

You can search for our stores here

How do I reach the customer care?

You can either write to us at deepanandantex@gmail.com or you can text us in Whatsapp at +91-9099550997. You can also reach us by calling at +91-9099550997 on Mon – Sat between 10:00 am to 7:00 pm IST. We will try to assist you in every way possible.

What is the process once I have selected the products that I wish to buy?

Please add the products to your shopping cart and proceed to checkout. Update the billing and shipping charges and proceed further to make the payment.

I would like some assistance in choosing my products. What are my options?

You can text us in Whatsapp at +91-9099550997 or you can also reach to us by calling at +91-9099550997 on Mon – Sat between 10:00 am to 7:00 pm IST. We will try to assist you in every way possible to help you choosing your products.

Can I order a product if that is marked sold out?

At Deepanandan, the online collections are exclusive designs and we have only one quantity of each. Once a product is sold out. We will not be able to get the same saree back in stock.

How can I order your catalog collections saree online?

The catalog collections are available in the Deepanandan Store in Chennai. Please write to us at deepanandantex@gmail.com so that we will inquire with the Deepanandan Store and make arrangements for the saree to be purchased online.